Uncategorized

Arnold clark new 308 deals

You should be able to reject this vehicle. Speak to the finance company since the vehicle belongs to them , and make sure you have the advertisement which claims the vehicle has air-conditioning. As for the speed issue, it may be that the van is limited to 70mph many fleets limit their vehicles. If so, this can probably be easily rectified. As for the roof cover, you should be able to get the dealer to replace it if it was missing at point of sale. Hi I brought a car from a dealer in June it was brought in finance. Can you tell me what my rights are and how I get all my money back I have paid out so far?

Many thanks if you can help :. Hi Jenny. You will have to take legal action against the dealership, and it may not be easy to prove that they knowingly sold the car with the engine management light disconnected. They could easily argue that you disconnected it yourself or had someone else do it , especially since you bought the car nine months ago and are only raising this now.

The warranty was the the selling point that convinced my son to buy the vehicle concerned for peace of mind , we have proof off this on copy of the advert. On arrival to collect the vehicle we were told, the car was not ready as it had been taken to a local garage to have a dangerous oil leak fixed and to be serviced prior to us completing the purchase. Yesterday the car broke after 12 weeks when the cam belt snapped and was taken to the authorised warranty dealer in the booklet , where we found that the said car had never been issued a 6 month warranty and none had been registered with the car dealership since Oct , hence the paperwork we were given was worthless.

Where does my son stand legally? This has been made worse as my son cannot get to work until he either gets the car fixed or buys another car which he cannot afford. Many thanks in advance for your advice. Hi Dave. Have a read of our article about resolving a dispute with a dealership , but it is likely you will have to get legal assistance to resolve this with the dealer. If everything you say is correct, then the dealer should be liable for the repairs. Who is liable for that?

Surely us sellers have some protection also? How can we foresee future problems that had no indication of happening when being sold they have sole responsibility when any problem occurs? Hi John. The new Act points out that the fault must have been present at time of purchase and it is up to the customer to show that. In essence, you will need to show due process in your pre-delivery inspections and keep an immaculate paper trail for every vehicle, to be able to show that you are doing all that can reasonably be done if you are challenged.

So if a vehicle left here running perfectly then 2 weeks down the line I have a phone call saying the head gasket is blown it is up to the buyer to prove is was faulty at the time of purchase? Here is an extract of the site you recommended;. This is new and is designed to allow consumers to return goods for a full refund if a fault appears in the first 30 days of ownership.

The customer does not have to give you an opportunity to repair in this first 30 days. If you have undertaken comprehensive pre delivery checks and have kept good records of those checks, you will have made it very difficult for the consumer to prove the fault hyperlink was there at the point of sale. It is obviously up to you how much time you want to put into your pre-delivery procedures but we would recommend you:.

Yes, you are correct. The customer is required to prove that the problem was pre-existing, as our article clearly states. Of course, as you would know, even with the best will in the world and a thorough inspection, a fault may exist but not be evident in pre-delivery and only show up once the customer is down the road, so a court would presumably look at the balance of probabilities to decide whether a fault was likely to have been present at point of sale or developed afterwards.

Your diligence in pre-delivery inspection and servicing would be a key aspect of your defence. Bear in mind that this all applies only if the customer is wanting to reject the car for a full refund. And on something like a Focus your example , the value of the car is likely to be a lot less than the cost of the customer taking you to court, so they will need to have a strong case to pursue it that far given that they have a real risk of losing. They have to prove it was there? Even for minor mechanical issues?

It seemed fine in my test drive but on Saturday it started making an awful grinding noise around the front at low speed, so I took it in on Saturday rather than wait until my appointment on today. Also… I traded in my old Jag, presumably if he has already sold it on then I can claim back the full invoice amount , rather than what I paid plus the trade in ? Hi Chris. Assuming that you are able to reject the car successfully, the trader would have to offer you a refund for the invoice price of the car. This would be a cash refund for the entire value, rather than your old car back again and the balance in cash.

I purchased a car on the 26th January , on the 29th Feb 34 days the car started the flash faults abs, stability etc. After going back and forth they come and collected the car. I realised that a service was not done as advised at point of sale, car was last serviced in June They advised they changed the battery but according to them it was a low voltage fault, amongst that wrong information was given to me over the time the fault has been reported the car is still in their possession and they advised, they have offered the do the service and changed the warranty.

It was 34 days when the fault was reported with all the issues can I hand the car back? I hope you will be able to help. Hi Dana. However, you still have rights to expect the car to work properly. The seller is entitled to one attempt to repair the problem within the first 60 days. If it is not fixed, then you are entitled to reject the car.

For more information, visit the excellent consumer legal site legalbeagles. Hi Stuart, thank you so much for your response; just want to clarify so the them saying the car was newly serviced at the point of sale but not is not a reason to reject? As they claim the battery was changed I am confused about the low voltage, so it makes me feel could this issue have been detected if the service was carried out as advised.

They have had the car now 3 weeks on Monday , I have had to pay for rentals and I am yet to receive a response, or proof of the diagnosis report on the car. I hardly get any updates. What you would be arguing is that the car was falsely advertised because it had not been serviced, which would be covered by the Sale of Goods Act.

Normally, the customer would be entitled to have the car serviced by the dealer for free if it had been advertised as being recently serviced. Hello stuart I bought a car toyota verso mmt from one dealer or i can call trader watever but the time i drove back within 10 in m25 in heavy traffic after slowdown in third lane gear slipped from drive to neutral and stickk in neutral so u cant put back on drive or reverse ,so i called this dealer and told me just switch off car and off i did so i drove like couple of miles it happen again so untill got home its just 27milles happen 4 times ,i called thus dealer again and tild me that just call me 2morrow,i called next day and i told him i dint need thus car because is very dangerous to drive so i need my money back he was shouting and hang the phone so what can i do???

Hi Eddy. This should definitely be a case where you can reject the car. You can call the dealer to advise him if you like, but you will need to formally reject the car in writing email is acceptable. Thanks stuart im already email him and postal sign and tracking my rejection and i tried to fax but wasnt went through,its hard to call him because yesterday he hang the phone,so if he will not respond what next step action to take. Unfortunately, Eddy, you may need to engage a solicitor to take legal action against the dealer if they will not respond to your calls and letters.

Hi stuart i bought a hyundai ix35 for before40 days i import it to cyprus before 2 weeks and is fuuuuulll of rust!!! It needs repairs… what can i do? Hi Mar. This is something you should have been able to check for before purchasing the vehicle, as it is unlikely to have appeared overnight. If you have now taken the vehicle out of the UK, it will be difficult for you to get any recompense from Cyprus. The car is 15 year old but I was told it was in good running condition.

Today I took the car for the mot at a well known MOT testing garage to be taken to the testin area after 20 mins to be told they wil be abananding the mot due to safety. After 4 months after purchase i was advised by the gentlemen carrying out the mot that the corrosion underneath wasnt down to general wear and tear neither were the other problems on the extensive list.

Where do I stand in refund terms and a I able to obtain a full refund? Any advice would be greatly appreciated Thanks in advance. Hi Jayd. Hi stuart, please help i purchased a new car on the saturday drove out of showroom got ten minutes to my home and smoke was pouring from rear end so contacted the dealership but being a saturday they told me they were shutting up. So i left car in garage all weekend took monday off work to take car back in and it stops on the highway they then tow it that arvo and i dont hear back from them for 2 days i call they say there repairing …. How do i say to them i want nothing to do with the what i think is a demo car.

Hi Shannon. Assuming the car has a significant problem, you are entitled to a refund rather than a repair if you would like. You simply need to make that clear and in writing email is fine. You said the car had 50k on the clock. Do you mean miles, or are you not in the UK?

This article pertains to UK laws; other countries will have their own laws. I bought the car and the finance deal was arranged through Arnold Clark with Barclays Partner Finance. It is a Personal Loan Agreement otherwise known as a fixed-sum agreement I believe? They added this to my new finance deal personal loan. Hi Alex. If you are able to reject the car under the Consumer Rights Act, you would receive a cash refund for the original purchase price i.

You will need to work with your finance company, as the car will quite possibly belong to them rather than you. Hello Stuart, i purchased a Nissan pulsar gtir today from a dealer called car sales, Arnison avenue in High wycombe. At first it drive fine, gears responding normally as they should, but now after 3 or 4 hrs the gearbox has gone. Only 5th gear seems to just work, lots of noise from it now.. Please can you give me the best legal advice for my situation. Hi Antonios. Under the Consumer Rights Act, you should be able to reject the car and get a full refund.

Very informative site, both myself and a work colleague purchased Vauxhall Mokka 1. Hi Robert. You are outside the day window for having the automatic right to reject the vehicles, as well as the day window for the right to give the dealer one chance to repair and then reject if the repair does not work. So you either rely on the New Car Warranty to fix the problems and carry on with the cars, or you attempt to pursue the dealer under the Sale of Goods Act as not being fit for purpose.

Trying to reject the cars at this time is likely to be a slow and painful process, as the onus is on you to prove the cars are not fit for purpose rather than you having blown them up through inappropriate behaviour. Given that you have had the vehicles for more than three months, you are likely to get short shrift from the dealership and Arnold Clark does not have the best reputation for customer service, as numerous commenters on this site have pointed out and be referred to the warranty process. In September I bought Ford Mondeo, 3 years old, top version 2. In Febuary the car broke down and has been diagnosed by an independent ford garage — piston rings damaged, no pressure in the 4th cylinder, oily residue in the 4th cylider.

This is a serious engine problem and the car may even require a new engine. I have only done 3. Hi Chester. They could dispute that the damage was present when the car was sold, and that you have inflicted the engine damage over five months of driving. If you want to challenge the dealer under the Sale of Goods Act or other legislation , you will need to seek professional legal advice. Hi Stuart, I am a start up dealer and have recently within the last 4 days sold a Mazda RX8 to a customer, during by the sales process I explained the start up and shut down process, as they are prone to flooding, I have today received a call from the customer stating that the car will not start.

This is likely due to the fact she has told me she has been driving it round the block to keep the battery from depleting, early signs suggest it could be she has flooded the engine as a result, would she have a claim under the new regulations? Hi Rob. The customer has to show that there is a fault with the vehicle that was present when purchased. It sounds like there is more to this story than you have described.

She would have to prove that there was a specific fault with the car to be able to claim a refund under the new rules, rather than her not following instructions on a known issue with the model. Hi Stuart I ordered a Corsa from one dealer in Jan but changed my mind when I ordered it it came with of free fuel.

I went to another dealer who said they could match the price the car I was promised by the first dealer came with on star. The second dealer had found the car I wanted it was the one from the first dealer … When I collected it last week i asked where the onstar was the dealer said we had never mentioned it! I have only had the car one week I have been told to take the car back I have an old model on a new plate can you help at all. Hi Sharon. You appear to have been a victim of your own greed. If you had signed a legally-binding order from one dealer, why were you out buying another car from another dealer?

You should be doing your shopping around before signing a contract, not afterwards. Hi, I wonder if you could answer a question for me? I bought a car 3 days ago from a second hand car dealer. However on Sunday the engine management light came on. As this was already booked I asked the garage to look at fault from the engine light and they confirmed it needed a new coil pack. I got another call from the garage a trusted mechanic I use regularly to say that he had tested the compression in the cylinders and one had almost no pressure in at all.

At this point I called the seller.

Peugeot 308 GT Line Walkaround - Arnold Clark

Where do i stand legally on this in terms of asking the seller to repair the car or for me to return it? Hi Louise. If you can get your garage to provide a written report which details the engine problem s and states that the problems would have been present when you purchased the vehicle, the seller will find it very difficult to argue that you should not be entitled to a full refund.

Thank you for the swift reply. My mechanic did say that I could have been unlucky as the car drove for around 70 miles after we collected it, before the light came on, so I suppose on that basis, it would be very difficult to say that the fault was definitely there when I bought the car. I appreciate that might be best practice, but it may not always practicable, so I just wanted to clarify whether this then gives the seller the right to wriggle out of his responsibilities?.

I came all the way from Kent on the basis that it was a great car and in particular they said that the chassis just had surface corrosion. I checked it on the periphery and there was some rust, but I was assured by the dealer that it was surfsce only and could be treated snd undersealed, also the MOT which was carried out that morning said slight corrosion in the advisories.

There was also squeal from the engine that he said was probably the fan belt, however I clearly mentioned it a number of times but thought it would be an easy fix to change the fan belt. Then I took it to a professional to book in for a chassis corrosion treatment and when he looked at it underneath he said that there was severe corrosion and it was uneconomical to treat.

We also saw that the exhaust was heavily corroded and one mount was rusted away and it was hanging down. Also the front headlamp was misted up, both of which should have been MOT fail. I sent them emails with photos and a report from the under seal professional I called the dealer and asked for a refund but he refused. I havd sent them emails with photos and a report from the under seal professional showing them the extent if the corrosion and about the squealing noise, the 2 missing bump stops, the headlight and faulty parking sensore.

I have called on a few occasions since and they are not recognising that the issues that I have raised snd are still refusing to take back and refund. The dealer us saying that he sold it privately, but I have a receipt with Riviera Sports Cars on it. Where do I stand and what can I do next to get them to take back and refund me?

I look forward to your reply. Thanks, Adam. From your description, it does sound like you would qualify to reject the vehicle under the new Consumer Rights Act You may need to either contact the Ombudsman or get legal assistance to get the car rejected and your money refunded. Certainly, if the dealer is now trying to claim that he sold the car privately rather than as a trader, he is asking for trouble to rain down upon him from the authorities.

Thanks for your very swift reply Stuart, I am very impressed and I appreciate it very much. The local Trading Standards or which organisation? I have a report from the under seal professional and I am going to ask my local garage to put it through an MOT check and ask them if it will pass and what advisories they would put on it.

Will this help to build a case for rejection? Kind regards, Adam Clemson. Have a read of our recent article about resolving a dispute with a dealer , which should provide some helpful information. The dealer continues to refuse to refund and I have had to resort to court action. Is there anyone I discuss this with before the hearing? If you are going to court then you will need professional legal advice, so you will need to speak to a solicitor to assist you. Best of luck. I refuse to ever go back to that garage they are intimidating and dishonest.

Hi Kelly. Firstly, have a read of our article about how to handle a dispute with a car dealer. You will need to work with the finance company, since the car belongs to them. They should have the ability to resolve most of the vehicle issues for you. You may ultimately need to take legal action against the dealer regarding the value of the plate and any monies owed to you from your part-exchange, as it sounds like they are not going to be responsive to your polite requests.

Once you have signed the vehicle over with its plate still on it, you will lose the rights to that plate. Last week we picked up a brand new Mini Cooper 5 door. Before purchasing the car I contacted Mini Cooper customer services to say I was interested in buying that model but first I needed to check that it was capable of towing. I was informed on two occasions via email that it was and given the towing capacity which was perfectly adequate for our needs.

So we purchased one, I have since been informed by five different tow bar companies that it would be illegal to fit a towbar on that model because the VIN plate does not have a figure for mass train weight which means the car is not homoglated for towing. Where do we stand?


  • target coupon cologne.
  • Arnold Clark Peugeot (Clydebank)?
  • frozen on ice pittsburgh pa coupon.
  • Glasgow Car Hire.
  • paytm coupon for airtel postpaid bill payment.
  • Arnold Clark Hyundai (Aberdeen);

Hi Rebecca. Good question. You will probably need to take the matter up with MINI Head Office, starting with the same customer service department who misadvised you. If you have the two emails that back up your claim, they should eventually agree to refunding you, but it may take a bit of work to see it through to that point. Within 2 hours of buying the car a warning light came on advising not to drive the car above 5mph.

On checking the fault it turns out the fault is a due to the rear air bag suspension, what rights as my son got? Assuming that it is a significant fault and not just a loose sensor or something , he should be able to reject the car and get a full refund, unless he would prefer to have the car repaired. I assume that he purchased the car from a dealer rather than privately? If he wants to return the car and get his money back, he needs to put it in writing and be very clear in stating that he is exercising his right under the Consumer Rights Act Hi Stuart, I hope you can help with this.

Hi Matt. You no longer have the right to automatically reject the car, but you do have the right to expect the dealer to repair it if it is within six months. If the repair does not work, you can reject the car. Thanks so much for getting back to me, do you know of anywhere online i can find a legal document saying this. Hi Stu…. Hi Cass. I would be most grateful for your advice. I purchased a car as a retail sale at the end of March. I was told the car does not include warranty but assumed the legal mininum of 28 days would apply. I signed the sales order and paid a deposit but when paying the full balance the dealer wrote spares and repairs only on the sales order.

The car passed the MOT but the faults were still present or re-occurred. I have returned the car three times for unsuccessful repairs. The retailer admits the faults were present at the time of sale and resolving these was part of the agreement. I have a photo of the car before purchasing with the advert stating it comes with 12 months MOT but no indication that it was spares and repairs. It has been a week and the gearbox is making a noise and the car is leaking some sort of fluid. I would like to reject the car for many reasons including that it is unsafe and they have failed to repair the ABS three times.

Another garage could verify the gearbox problem was present at the time of sale. I have not even used the car other than to drive it straight back to the garage. I am unsure if I can reject the car because of what the dealer wrote on the sales order. Even though I was assured the car was in good order or would be prior to completing the sale. Hi David. Thank you Stuart. If the dealer is not willing which seems likely , what are the implications? Would this mean small claims court? If this does go to small claims, do I keep possession of the car for now without using it?

I should have mentioned I am in Scotland, does the regulation also apply here or is it only applicable in England? Actually to complicate matters further I am Gretna on the border and the garage is in England…. A good site for legal questions is legalbeagles. If the dealer will not co-operate, you will need to consider legal action.

Yes, you would keep possession but it is definitely best if you do not drive the vehicle unless absolutely necessary. Do you have a copy of the original sales contract you signed? Hi Stuart, I purchased a used car from a dealer found on Autotrader 2. The dealer worked from home no premises but the paperwork appeared to be professionally managed, a 1 page contract was supplied, 6 month warranty and VOSA slip.

The dealer said it was a family business, they had two garages but the cars traded in sometimes did not meet the profile of the garage forecourts and instead were sold by him. Although Halfords had 2 scanners onsite they were unable to communicate with ECU and therefore could not diagnose the root cause of any of the errors or remediation.

Can I exercise this right even though I was given a warranty? Do I have to fix all these problems? Hi Linda. You should be able to reject the car under the Consumer Rights Act for that issue alone. I purchased a new Ford on 19th March. Upon inspection I noticed a few scratches and the dealer told me to take the car and they would book it in with the body shop to be rectified. When we got the car home we noticed the whole car was covered in scratches and swirl marks. On 31st March, the car went back to the dealer and two days later I went to collect the repaired car. On inspection the car was still covered in scratched and swirls.

We left the car with them and a few hours later we had another call to say the car had been detailed and all was now ok with the car. I inspected the car again, although some of the marks had gone the car still had scratches and swirls. The dealer told me they could do no more for the car and to contact Ford UK. I have contacted Ford, who have asked the car go to one of their body shops for inspection. Ford have spoken with the dealer involved who say the paint is too soft. My question is, where do I stand? Can I reject the car as they have had two chance to correct the paint work to no avail and by their own admittance the paint is too soft.

At the moment the dealership is being very slow in responding to anything Ford asks them and I feel stuck in the middle, just wanting the issue resolved. It might be worth noting I have emails form the dealer acknowledging the problems and apologising for the condition of the car. Unfortunately it is often the squeaky wheel that gets the oil, so you may have to keep chasing and chasing the dealer to get the matter properly dealt with.

Have a read of our article about resolving a dispute with a dealership. Thanks for responding. Can I reject the car as they have had two chances to correct the paint work to no avail and by their own admittance the paint is too soft? But you certainly have the right to expect Ford to fix it. Ultimately it is likely to fall to Ford UK to either agree to swap the car for a replacement or offer some other form of compensation. I have bought a classic car from a reputable dealer a week ago. We have since found some fairly significant rust in a structural area which would be an MOT fail.

Hi Andy. The Consumer Rights Act does not recognise any difference between new or used cars, regardless of how old they may be. I would assume that this would be considered a suitable case for rejection of the vehicle under the Act. Hi i recieved my brand new car that im getting through finance on the 6th april and i could smell diesel from the moment i got in but i thought nothing of it. As it turns out its leaking diesel in the engine and ive been inhaling diesel fumes the whole time.

Hi Dominic. It certainly sounds like you have grounds to reject the vehicle for a full refund. I would like some advice on my situation. I bought a Vectra on the 21st of March from a second hand dealer with a one month warranty. There were some issues with the car when I visited it the previous Friday 18th which the dealer said he would fix.


  • Arnold Clark New Civic Deals?
  • macys coupon 10 off 25 today.
  • Arnold Clark Paisley Fiat / Abarth.
  • Arnold Clark New Civic Deals - Us Lottery Results 12222?

When I got the car he was closing up so it was a bit of a rush. The main issue was there was a juddering from one of the belts which he said was just while the car was cold. However after drving it that week I noticed that the issue was not going away. I was away travelling the following week but booked the car in for a check over at my local garage to make sure there were no issues before my warranty expired.

The report came back with the following issues:. What are my options? I have rang him outlining the issues and his tone changed completely. He says he wont be replacing the DMF and clutch as its wear and tear and is ignoring the other points. He has diverted calls from my mobile direct to voicemail.. I know this as I rang him off the landline when my calls were going to voicemail. Hi Colm.

Yes, you should be able to reject the car for these issues. Hi Stuart, I bought a used car from a dealership day before yesterday Thursday , Yesterday, I took the car out for the 1st time since driving it home from the car shop, went for a coffee, returned and not battery! Called them this morning Saturday They jump started it, and I took the car to the dealership.

Driving the car to the dealership, i noticed that the roof was leaking which was a question I specifically asked when buying the vehicle and no leaks were confirmed , I told the dealership that I wanted a refund and I wanted to reject the vehicle, as it had been less than 30 hours, let alone days! They refused very aggressively and took the car in for repair said it would be done in a few hours.

Now They say I must wait until Monday when they fit the battery as they said they took it out for it? I have had to rent a car! So I am wondering what I can do next? They refused me rejecting the car, yet they have it now… I have lost confidence in the car and the people I bought it for.. Am I stuck with this, what seems to be a menace of a car?

Hi Dunrod. A flat battery and leaky soft top are both issues which need to be fixed, but you need to keep your tone calm if you are trying to successfully reject the vehicle. Whether you can reject the vehicle on the grounds of a flat battery may depend on what was causing it to go flat. If there is an electrical faulty which causes it to repeatedly flatten the battery, you may have grounds to reject the vehicle. A leaking roof is probably cause for rejection, or at least demanding the roof be repaired or replaced.

The dealer is not allowed to refuse you rejecting the car under the Consumer Rights Act, so assuming you can demonstrate that the problems existed when you bought the car, you are entitled to a full refund. You need to set out your case in writing email is fine , which also sets out the date for your rejection claim. If they refuse, you will need to talk to the Ombudsman or take legal action against the dealer. It may take some time, so it is important you have written to the dealer and had a reply or some confirmation of receipt so that the date is clear.

Love the article and how you are responding to everyone. I am wondering if you can help me out. I recently moved to the UK Scotland and purchased a car, and am now having some problems and would be greatly appreciative if the members on here could give me some advice on what they would do if in my situation. I purchased a Vectra diesel 1.

Arnold Clark New Civic Deals - Us Lottery Results

When I viewed it the previous Friday it seemed ok apart from a rattle on at low revs. He said he would MOT the car and fix up the bits and pieces and have it ready the Monday. I asked him to do the timing belt and water pump as well and after a bit of negotiating he agreed if I would pay the asking price separate MOT centre would be carrying out the work. I arrived just before closing on Monday due to work and picked it up. However when I got home and checked through the documents there was no record of timing belt and water pump being done.

I drove it to England the following morning for work and it was fine on the motorway, however driving in towns, at traffic lights etc there was a juddering at low revs and when engaging the clutch. I phoned the dealer to let him know about the missing documents and also informed him about the juddering which he said would be the clutch release bearing. Eventually the timing belt documents were posted out to me but I was still concerned about the noise. I took the car to my local garage last week 6th April to get the once over and put my mind at ease.

Here is the list of items: -three tyres cracked and worn below legal limit -tracking out -front bulb gone and number plate bulb gone -Anti rollbar bushing gone in back — DMF and clutch need to be replaced. My worst fears were confirmed about the DMF and the clutch!

I phoned the dealer immediately and his tone changed considerably. He said they were busy in the next two weeks but he would give me a call back to see if he could fit me in. Needless to say no call, so I rang him again the next day and it went straight to voicemail I used my work phone to ring straight after and surprise surprise I got through. My one month warranty will expire the week after along with my 30 day sale of goods act rejection period. My thoughts are that I will write him a letter stating that he has to make good all the faults the other garage found or I will have to begin the process of reporting him to trading standards and rejecting the car under the sale of goods act, and I am considering reporting that MOT centre too.

New laws give car buyers extra protection

Hi Heachaoireann. If the dealer refuses to accept your rejection, you will have to take action against them to make it happen. I thought it would be worth asking you about my specific case. The airbag light was on when I test drove it and they agreed it would have to be fixed for the MOT — they promised 12 months as part of the purchase, it was advertised as having one 3 months previously. I contacted the dealer, as I was concerned by this and it did not reflect the advert posted on auto trader. He said it was nothing to worry about and said he would throw in a warranty.

I continued with the purchase — silly me! When I drove the car home following picking it up 3 miles , the engine warning light came on, as did the airbag light. I called the dealer, he said it was mostly likely a faulty sensor and would pick it up to look at it. In the meantime it went into limp mode on the motorway, I contacted him again. He collected it the following week and replaced a part and said it was fixed. I drove it 10 miles and both warning lights came back on.

I made a verbal request to return the car, they persuaded be to keep it and for them to fix it. I sent an official letter asking to reject the car. They asked to collect the car to fix again and has had it twice more. He is now saying that I have continued to drive the car and put mileage on it. Could this really be a defence given I had repeatedly asked for a refund and accommodated them having the car back for a total of 6 days? I did not have the funds to purchase a new car. I have been loaned one now by my dad and my A3 is off the road to prevent more mileage.

Hi Samantha. You can demand your money back under the Consumer Rights Act.


  • Glasgow car hire information.
  • Used Peugeot Allure Cars For Sale | Honest John.
  • Nearly new Peugeot 308 deals;
  • New laws give car buyers extra protection?
  • View our manufacturer offers?

Hi Stuart,I need your help,I bought a car on the and I went to do some services and mekanic told me this car have so many problems,can I return a car to the dealer please help me. Hi Eduard. It depends on the problems, and whether they are significant. I then drive it for the first time on Sunday but noticed that there amid some issue with a wheel bearing or something as its making strange noises and grinding when I turn the wheel..

What do you look for in an Astra-sized family hatchback? If it's driving excitement, you'll find it in a Ford Focus. If it's sheer value, then you're more likely to be drawn towards cars like Hyundai's i30 or Kia's cee'd. But what if your priorities are a bit more relaxed? You want an expensive feel. An absorbent ride. A laid back demeanour. And a car that makes you feel you're in something much nicer. Perhaps, just perhaps, you want one of these, the revised version of Peugeot's second generation Yes, we're looking at a package of facelift improvements here, but there are some genuinely significant ones, with changes to engines, transmissions and overall running cost efficiency.

The result promises to be a car that family hatch buyers must now take very seriously indeed. Let's check it out. It's nice to report that the changes made to this are more than skin-deep. There's an all-new 1. And if you're able to stretch up to the 2. The brand says that its 1. Otherwise, it's as you were. Most will want the 1. There's also a 2. For petrol people, the engine line-up opens with an 82bhp, 1. Across the line-up, transmissions are fairly standard fare, with five and six-speed manuals or a six-speed torque-converter automatic.

If you want something sparkier, there's a choice of the warmed-up GT model or the full-fat GTi hot hatch. The GT variant gets the older petrol 1. Go for the GTi and there's a bhp version of the 1. Dynamically, the has never really been a car for the hard charger. Instead, it's a family hatchback that's more about refinement and a relaxed gait. The suspension carries no great surprises, with a standard front strut and rear torsion beam arrangement. Peugeot has fitted rear trailing arms that allow greater longitudinal arc in the wheel travel. It sounds esoteric but it makes for a smoother ride when the rear wheels hit ridges or bumps.

The electrically-assisted power steering is geared towards ease of use rather than detailed feedback but perhaps that's just as well. It makes the very comfortable around town in the sort of usage it will mostly see. Have a read of our latest article about resolving a dispute with a dealer. Hi Stuard We just got a van from dealer. Half we paid cash other half is finance.

Also part of a roof cover is missing. Again no word about it. Is there anything we can do? Hi Joanna. You should be able to reject this vehicle. Speak to the finance company since the vehicle belongs to them , and make sure you have the advertisement which claims the vehicle has air-conditioning. As for the speed issue, it may be that the van is limited to 70mph many fleets limit their vehicles. If so, this can probably be easily rectified. As for the roof cover, you should be able to get the dealer to replace it if it was missing at point of sale.

Hi I brought a car from a dealer in June it was brought in finance. Can you tell me what my rights are and how I get all my money back I have paid out so far? Many thanks if you can help :. Hi Jenny. You will have to take legal action against the dealership, and it may not be easy to prove that they knowingly sold the car with the engine management light disconnected.

They could easily argue that you disconnected it yourself or had someone else do it , especially since you bought the car nine months ago and are only raising this now. The warranty was the the selling point that convinced my son to buy the vehicle concerned for peace of mind , we have proof off this on copy of the advert. On arrival to collect the vehicle we were told, the car was not ready as it had been taken to a local garage to have a dangerous oil leak fixed and to be serviced prior to us completing the purchase.

Yesterday the car broke after 12 weeks when the cam belt snapped and was taken to the authorised warranty dealer in the booklet , where we found that the said car had never been issued a 6 month warranty and none had been registered with the car dealership since Oct , hence the paperwork we were given was worthless. Where does my son stand legally? This has been made worse as my son cannot get to work until he either gets the car fixed or buys another car which he cannot afford.

Many thanks in advance for your advice. Hi Dave. Have a read of our article about resolving a dispute with a dealership , but it is likely you will have to get legal assistance to resolve this with the dealer. If everything you say is correct, then the dealer should be liable for the repairs. Who is liable for that? Surely us sellers have some protection also? How can we foresee future problems that had no indication of happening when being sold they have sole responsibility when any problem occurs? Hi John. The new Act points out that the fault must have been present at time of purchase and it is up to the customer to show that.

In essence, you will need to show due process in your pre-delivery inspections and keep an immaculate paper trail for every vehicle, to be able to show that you are doing all that can reasonably be done if you are challenged. So if a vehicle left here running perfectly then 2 weeks down the line I have a phone call saying the head gasket is blown it is up to the buyer to prove is was faulty at the time of purchase? Here is an extract of the site you recommended;. This is new and is designed to allow consumers to return goods for a full refund if a fault appears in the first 30 days of ownership.

The customer does not have to give you an opportunity to repair in this first 30 days. If you have undertaken comprehensive pre delivery checks and have kept good records of those checks, you will have made it very difficult for the consumer to prove the fault hyperlink was there at the point of sale. It is obviously up to you how much time you want to put into your pre-delivery procedures but we would recommend you:. Yes, you are correct.

The customer is required to prove that the problem was pre-existing, as our article clearly states. Of course, as you would know, even with the best will in the world and a thorough inspection, a fault may exist but not be evident in pre-delivery and only show up once the customer is down the road, so a court would presumably look at the balance of probabilities to decide whether a fault was likely to have been present at point of sale or developed afterwards.

Your diligence in pre-delivery inspection and servicing would be a key aspect of your defence. Bear in mind that this all applies only if the customer is wanting to reject the car for a full refund. And on something like a Focus your example , the value of the car is likely to be a lot less than the cost of the customer taking you to court, so they will need to have a strong case to pursue it that far given that they have a real risk of losing.

They have to prove it was there? Even for minor mechanical issues? It seemed fine in my test drive but on Saturday it started making an awful grinding noise around the front at low speed, so I took it in on Saturday rather than wait until my appointment on today. Also… I traded in my old Jag, presumably if he has already sold it on then I can claim back the full invoice amount , rather than what I paid plus the trade in ?

Hi Chris. Assuming that you are able to reject the car successfully, the trader would have to offer you a refund for the invoice price of the car. This would be a cash refund for the entire value, rather than your old car back again and the balance in cash. I purchased a car on the 26th January , on the 29th Feb 34 days the car started the flash faults abs, stability etc. After going back and forth they come and collected the car.

I realised that a service was not done as advised at point of sale, car was last serviced in June They advised they changed the battery but according to them it was a low voltage fault, amongst that wrong information was given to me over the time the fault has been reported the car is still in their possession and they advised, they have offered the do the service and changed the warranty. It was 34 days when the fault was reported with all the issues can I hand the car back? I hope you will be able to help. Hi Dana. However, you still have rights to expect the car to work properly.

The seller is entitled to one attempt to repair the problem within the first 60 days. If it is not fixed, then you are entitled to reject the car. For more information, visit the excellent consumer legal site legalbeagles. Hi Stuart, thank you so much for your response; just want to clarify so the them saying the car was newly serviced at the point of sale but not is not a reason to reject?

As they claim the battery was changed I am confused about the low voltage, so it makes me feel could this issue have been detected if the service was carried out as advised. They have had the car now 3 weeks on Monday , I have had to pay for rentals and I am yet to receive a response, or proof of the diagnosis report on the car. I hardly get any updates. What you would be arguing is that the car was falsely advertised because it had not been serviced, which would be covered by the Sale of Goods Act. Normally, the customer would be entitled to have the car serviced by the dealer for free if it had been advertised as being recently serviced.

Hello stuart I bought a car toyota verso mmt from one dealer or i can call trader watever but the time i drove back within 10 in m25 in heavy traffic after slowdown in third lane gear slipped from drive to neutral and stickk in neutral so u cant put back on drive or reverse ,so i called this dealer and told me just switch off car and off i did so i drove like couple of miles it happen again so untill got home its just 27milles happen 4 times ,i called thus dealer again and tild me that just call me 2morrow,i called next day and i told him i dint need thus car because is very dangerous to drive so i need my money back he was shouting and hang the phone so what can i do???

Hi Eddy. This should definitely be a case where you can reject the car. You can call the dealer to advise him if you like, but you will need to formally reject the car in writing email is acceptable. Thanks stuart im already email him and postal sign and tracking my rejection and i tried to fax but wasnt went through,its hard to call him because yesterday he hang the phone,so if he will not respond what next step action to take.

Unfortunately, Eddy, you may need to engage a solicitor to take legal action against the dealer if they will not respond to your calls and letters. Hi stuart i bought a hyundai ix35 for before40 days i import it to cyprus before 2 weeks and is fuuuuulll of rust!!! It needs repairs… what can i do? Hi Mar. This is something you should have been able to check for before purchasing the vehicle, as it is unlikely to have appeared overnight. If you have now taken the vehicle out of the UK, it will be difficult for you to get any recompense from Cyprus.

The car is 15 year old but I was told it was in good running condition. Today I took the car for the mot at a well known MOT testing garage to be taken to the testin area after 20 mins to be told they wil be abananding the mot due to safety. After 4 months after purchase i was advised by the gentlemen carrying out the mot that the corrosion underneath wasnt down to general wear and tear neither were the other problems on the extensive list.

Where do I stand in refund terms and a I able to obtain a full refund? Any advice would be greatly appreciated Thanks in advance. Hi Jayd. Hi stuart, please help i purchased a new car on the saturday drove out of showroom got ten minutes to my home and smoke was pouring from rear end so contacted the dealership but being a saturday they told me they were shutting up. So i left car in garage all weekend took monday off work to take car back in and it stops on the highway they then tow it that arvo and i dont hear back from them for 2 days i call they say there repairing ….

How do i say to them i want nothing to do with the what i think is a demo car. Hi Shannon. Assuming the car has a significant problem, you are entitled to a refund rather than a repair if you would like. You simply need to make that clear and in writing email is fine. You said the car had 50k on the clock. Do you mean miles, or are you not in the UK? This article pertains to UK laws; other countries will have their own laws. I bought the car and the finance deal was arranged through Arnold Clark with Barclays Partner Finance. It is a Personal Loan Agreement otherwise known as a fixed-sum agreement I believe?

They added this to my new finance deal personal loan. Hi Alex. If you are able to reject the car under the Consumer Rights Act, you would receive a cash refund for the original purchase price i. You will need to work with your finance company, as the car will quite possibly belong to them rather than you. Hello Stuart, i purchased a Nissan pulsar gtir today from a dealer called car sales, Arnison avenue in High wycombe. At first it drive fine, gears responding normally as they should, but now after 3 or 4 hrs the gearbox has gone.

Only 5th gear seems to just work, lots of noise from it now.. Please can you give me the best legal advice for my situation. Hi Antonios. Under the Consumer Rights Act, you should be able to reject the car and get a full refund. Very informative site, both myself and a work colleague purchased Vauxhall Mokka 1. Hi Robert. You are outside the day window for having the automatic right to reject the vehicles, as well as the day window for the right to give the dealer one chance to repair and then reject if the repair does not work.

So you either rely on the New Car Warranty to fix the problems and carry on with the cars, or you attempt to pursue the dealer under the Sale of Goods Act as not being fit for purpose. Trying to reject the cars at this time is likely to be a slow and painful process, as the onus is on you to prove the cars are not fit for purpose rather than you having blown them up through inappropriate behaviour.

Given that you have had the vehicles for more than three months, you are likely to get short shrift from the dealership and Arnold Clark does not have the best reputation for customer service, as numerous commenters on this site have pointed out and be referred to the warranty process. In September I bought Ford Mondeo, 3 years old, top version 2. In Febuary the car broke down and has been diagnosed by an independent ford garage — piston rings damaged, no pressure in the 4th cylinder, oily residue in the 4th cylider. This is a serious engine problem and the car may even require a new engine.

I have only done 3. Hi Chester. They could dispute that the damage was present when the car was sold, and that you have inflicted the engine damage over five months of driving. If you want to challenge the dealer under the Sale of Goods Act or other legislation , you will need to seek professional legal advice. Hi Stuart, I am a start up dealer and have recently within the last 4 days sold a Mazda RX8 to a customer, during by the sales process I explained the start up and shut down process, as they are prone to flooding, I have today received a call from the customer stating that the car will not start.

This is likely due to the fact she has told me she has been driving it round the block to keep the battery from depleting, early signs suggest it could be she has flooded the engine as a result, would she have a claim under the new regulations? Hi Rob. The customer has to show that there is a fault with the vehicle that was present when purchased. It sounds like there is more to this story than you have described.

She would have to prove that there was a specific fault with the car to be able to claim a refund under the new rules, rather than her not following instructions on a known issue with the model. Hi Stuart I ordered a Corsa from one dealer in Jan but changed my mind when I ordered it it came with of free fuel. I went to another dealer who said they could match the price the car I was promised by the first dealer came with on star.

The second dealer had found the car I wanted it was the one from the first dealer … When I collected it last week i asked where the onstar was the dealer said we had never mentioned it! I have only had the car one week I have been told to take the car back I have an old model on a new plate can you help at all. Hi Sharon. You appear to have been a victim of your own greed.

If you had signed a legally-binding order from one dealer, why were you out buying another car from another dealer? You should be doing your shopping around before signing a contract, not afterwards. Hi, I wonder if you could answer a question for me? I bought a car 3 days ago from a second hand car dealer. However on Sunday the engine management light came on. As this was already booked I asked the garage to look at fault from the engine light and they confirmed it needed a new coil pack.

I got another call from the garage a trusted mechanic I use regularly to say that he had tested the compression in the cylinders and one had almost no pressure in at all. At this point I called the seller. Where do i stand legally on this in terms of asking the seller to repair the car or for me to return it? Hi Louise. If you can get your garage to provide a written report which details the engine problem s and states that the problems would have been present when you purchased the vehicle, the seller will find it very difficult to argue that you should not be entitled to a full refund.

Thank you for the swift reply. My mechanic did say that I could have been unlucky as the car drove for around 70 miles after we collected it, before the light came on, so I suppose on that basis, it would be very difficult to say that the fault was definitely there when I bought the car. I appreciate that might be best practice, but it may not always practicable, so I just wanted to clarify whether this then gives the seller the right to wriggle out of his responsibilities?.

I came all the way from Kent on the basis that it was a great car and in particular they said that the chassis just had surface corrosion. I checked it on the periphery and there was some rust, but I was assured by the dealer that it was surfsce only and could be treated snd undersealed, also the MOT which was carried out that morning said slight corrosion in the advisories.

There was also squeal from the engine that he said was probably the fan belt, however I clearly mentioned it a number of times but thought it would be an easy fix to change the fan belt. Then I took it to a professional to book in for a chassis corrosion treatment and when he looked at it underneath he said that there was severe corrosion and it was uneconomical to treat. We also saw that the exhaust was heavily corroded and one mount was rusted away and it was hanging down.

Also the front headlamp was misted up, both of which should have been MOT fail. I sent them emails with photos and a report from the under seal professional I called the dealer and asked for a refund but he refused. I havd sent them emails with photos and a report from the under seal professional showing them the extent if the corrosion and about the squealing noise, the 2 missing bump stops, the headlight and faulty parking sensore. I have called on a few occasions since and they are not recognising that the issues that I have raised snd are still refusing to take back and refund.

The dealer us saying that he sold it privately, but I have a receipt with Riviera Sports Cars on it. Where do I stand and what can I do next to get them to take back and refund me? I look forward to your reply. Thanks, Adam. From your description, it does sound like you would qualify to reject the vehicle under the new Consumer Rights Act You may need to either contact the Ombudsman or get legal assistance to get the car rejected and your money refunded.

Certainly, if the dealer is now trying to claim that he sold the car privately rather than as a trader, he is asking for trouble to rain down upon him from the authorities. Thanks for your very swift reply Stuart, I am very impressed and I appreciate it very much. The local Trading Standards or which organisation? I have a report from the under seal professional and I am going to ask my local garage to put it through an MOT check and ask them if it will pass and what advisories they would put on it.

Will this help to build a case for rejection? Kind regards, Adam Clemson. Have a read of our recent article about resolving a dispute with a dealer , which should provide some helpful information. The dealer continues to refuse to refund and I have had to resort to court action. Is there anyone I discuss this with before the hearing? If you are going to court then you will need professional legal advice, so you will need to speak to a solicitor to assist you.

Arnold Clark Peugeot (Clydebank)

Best of luck. I refuse to ever go back to that garage they are intimidating and dishonest. Hi Kelly. Firstly, have a read of our article about how to handle a dispute with a car dealer. You will need to work with the finance company, since the car belongs to them. They should have the ability to resolve most of the vehicle issues for you. You may ultimately need to take legal action against the dealer regarding the value of the plate and any monies owed to you from your part-exchange, as it sounds like they are not going to be responsive to your polite requests.

Once you have signed the vehicle over with its plate still on it, you will lose the rights to that plate. Last week we picked up a brand new Mini Cooper 5 door. Before purchasing the car I contacted Mini Cooper customer services to say I was interested in buying that model but first I needed to check that it was capable of towing. I was informed on two occasions via email that it was and given the towing capacity which was perfectly adequate for our needs.

So we purchased one, I have since been informed by five different tow bar companies that it would be illegal to fit a towbar on that model because the VIN plate does not have a figure for mass train weight which means the car is not homoglated for towing. Where do we stand? Hi Rebecca. Good question. You will probably need to take the matter up with MINI Head Office, starting with the same customer service department who misadvised you. If you have the two emails that back up your claim, they should eventually agree to refunding you, but it may take a bit of work to see it through to that point.

Within 2 hours of buying the car a warning light came on advising not to drive the car above 5mph. On checking the fault it turns out the fault is a due to the rear air bag suspension, what rights as my son got? Assuming that it is a significant fault and not just a loose sensor or something , he should be able to reject the car and get a full refund, unless he would prefer to have the car repaired.

I assume that he purchased the car from a dealer rather than privately? If he wants to return the car and get his money back, he needs to put it in writing and be very clear in stating that he is exercising his right under the Consumer Rights Act Hi Stuart, I hope you can help with this. Hi Matt. You no longer have the right to automatically reject the car, but you do have the right to expect the dealer to repair it if it is within six months.

If the repair does not work, you can reject the car. Thanks so much for getting back to me, do you know of anywhere online i can find a legal document saying this. Hi Stu…. Hi Cass. I would be most grateful for your advice. I purchased a car as a retail sale at the end of March. I was told the car does not include warranty but assumed the legal mininum of 28 days would apply. I signed the sales order and paid a deposit but when paying the full balance the dealer wrote spares and repairs only on the sales order.

Services offered

The car passed the MOT but the faults were still present or re-occurred. I have returned the car three times for unsuccessful repairs. The retailer admits the faults were present at the time of sale and resolving these was part of the agreement. I have a photo of the car before purchasing with the advert stating it comes with 12 months MOT but no indication that it was spares and repairs. It has been a week and the gearbox is making a noise and the car is leaking some sort of fluid.

I would like to reject the car for many reasons including that it is unsafe and they have failed to repair the ABS three times. Another garage could verify the gearbox problem was present at the time of sale. I have not even used the car other than to drive it straight back to the garage. I am unsure if I can reject the car because of what the dealer wrote on the sales order. Even though I was assured the car was in good order or would be prior to completing the sale. Hi David.

Thank you Stuart. If the dealer is not willing which seems likely , what are the implications? Would this mean small claims court? If this does go to small claims, do I keep possession of the car for now without using it? I should have mentioned I am in Scotland, does the regulation also apply here or is it only applicable in England?

Actually to complicate matters further I am Gretna on the border and the garage is in England…. A good site for legal questions is legalbeagles. If the dealer will not co-operate, you will need to consider legal action. Yes, you would keep possession but it is definitely best if you do not drive the vehicle unless absolutely necessary. Do you have a copy of the original sales contract you signed? Hi Stuart, I purchased a used car from a dealer found on Autotrader 2. The dealer worked from home no premises but the paperwork appeared to be professionally managed, a 1 page contract was supplied, 6 month warranty and VOSA slip.

The dealer said it was a family business, they had two garages but the cars traded in sometimes did not meet the profile of the garage forecourts and instead were sold by him. Although Halfords had 2 scanners onsite they were unable to communicate with ECU and therefore could not diagnose the root cause of any of the errors or remediation. Can I exercise this right even though I was given a warranty? Do I have to fix all these problems? Hi Linda. You should be able to reject the car under the Consumer Rights Act for that issue alone.

I purchased a new Ford on 19th March. Upon inspection I noticed a few scratches and the dealer told me to take the car and they would book it in with the body shop to be rectified. When we got the car home we noticed the whole car was covered in scratches and swirl marks. On 31st March, the car went back to the dealer and two days later I went to collect the repaired car. On inspection the car was still covered in scratched and swirls. We left the car with them and a few hours later we had another call to say the car had been detailed and all was now ok with the car. I inspected the car again, although some of the marks had gone the car still had scratches and swirls.

The dealer told me they could do no more for the car and to contact Ford UK. I have contacted Ford, who have asked the car go to one of their body shops for inspection. Ford have spoken with the dealer involved who say the paint is too soft. My question is, where do I stand? Can I reject the car as they have had two chance to correct the paint work to no avail and by their own admittance the paint is too soft.

At the moment the dealership is being very slow in responding to anything Ford asks them and I feel stuck in the middle, just wanting the issue resolved. It might be worth noting I have emails form the dealer acknowledging the problems and apologising for the condition of the car. Unfortunately it is often the squeaky wheel that gets the oil, so you may have to keep chasing and chasing the dealer to get the matter properly dealt with. Have a read of our article about resolving a dispute with a dealership.

Thanks for responding. Can I reject the car as they have had two chances to correct the paint work to no avail and by their own admittance the paint is too soft? But you certainly have the right to expect Ford to fix it. Ultimately it is likely to fall to Ford UK to either agree to swap the car for a replacement or offer some other form of compensation. I have bought a classic car from a reputable dealer a week ago. We have since found some fairly significant rust in a structural area which would be an MOT fail. Hi Andy.

The Consumer Rights Act does not recognise any difference between new or used cars, regardless of how old they may be. I would assume that this would be considered a suitable case for rejection of the vehicle under the Act. Hi i recieved my brand new car that im getting through finance on the 6th april and i could smell diesel from the moment i got in but i thought nothing of it. As it turns out its leaking diesel in the engine and ive been inhaling diesel fumes the whole time.

Hi Dominic. It certainly sounds like you have grounds to reject the vehicle for a full refund. I would like some advice on my situation. I bought a Vectra on the 21st of March from a second hand dealer with a one month warranty. There were some issues with the car when I visited it the previous Friday 18th which the dealer said he would fix.

When I got the car he was closing up so it was a bit of a rush. The main issue was there was a juddering from one of the belts which he said was just while the car was cold. However after drving it that week I noticed that the issue was not going away. I was away travelling the following week but booked the car in for a check over at my local garage to make sure there were no issues before my warranty expired. The report came back with the following issues:.

What are my options? I have rang him outlining the issues and his tone changed completely. He says he wont be replacing the DMF and clutch as its wear and tear and is ignoring the other points. He has diverted calls from my mobile direct to voicemail..

I know this as I rang him off the landline when my calls were going to voicemail. Hi Colm. Yes, you should be able to reject the car for these issues. Hi Stuart, I bought a used car from a dealership day before yesterday Thursday , Yesterday, I took the car out for the 1st time since driving it home from the car shop, went for a coffee, returned and not battery!

Called them this morning Saturday They jump started it, and I took the car to the dealership. Driving the car to the dealership, i noticed that the roof was leaking which was a question I specifically asked when buying the vehicle and no leaks were confirmed , I told the dealership that I wanted a refund and I wanted to reject the vehicle, as it had been less than 30 hours, let alone days! They refused very aggressively and took the car in for repair said it would be done in a few hours.

Now They say I must wait until Monday when they fit the battery as they said they took it out for it? I have had to rent a car! So I am wondering what I can do next? They refused me rejecting the car, yet they have it now… I have lost confidence in the car and the people I bought it for.. Am I stuck with this, what seems to be a menace of a car? Hi Dunrod. A flat battery and leaky soft top are both issues which need to be fixed, but you need to keep your tone calm if you are trying to successfully reject the vehicle. Whether you can reject the vehicle on the grounds of a flat battery may depend on what was causing it to go flat.

If there is an electrical faulty which causes it to repeatedly flatten the battery, you may have grounds to reject the vehicle. A leaking roof is probably cause for rejection, or at least demanding the roof be repaired or replaced. The dealer is not allowed to refuse you rejecting the car under the Consumer Rights Act, so assuming you can demonstrate that the problems existed when you bought the car, you are entitled to a full refund.

You need to set out your case in writing email is fine , which also sets out the date for your rejection claim. If they refuse, you will need to talk to the Ombudsman or take legal action against the dealer. It may take some time, so it is important you have written to the dealer and had a reply or some confirmation of receipt so that the date is clear. Love the article and how you are responding to everyone.

I am wondering if you can help me out. I recently moved to the UK Scotland and purchased a car, and am now having some problems and would be greatly appreciative if the members on here could give me some advice on what they would do if in my situation. I purchased a Vectra diesel 1. When I viewed it the previous Friday it seemed ok apart from a rattle on at low revs.

He said he would MOT the car and fix up the bits and pieces and have it ready the Monday. I asked him to do the timing belt and water pump as well and after a bit of negotiating he agreed if I would pay the asking price separate MOT centre would be carrying out the work. I arrived just before closing on Monday due to work and picked it up. However when I got home and checked through the documents there was no record of timing belt and water pump being done.

I drove it to England the following morning for work and it was fine on the motorway, however driving in towns, at traffic lights etc there was a juddering at low revs and when engaging the clutch. I phoned the dealer to let him know about the missing documents and also informed him about the juddering which he said would be the clutch release bearing. Eventually the timing belt documents were posted out to me but I was still concerned about the noise.

I took the car to my local garage last week 6th April to get the once over and put my mind at ease. Here is the list of items: -three tyres cracked and worn below legal limit -tracking out -front bulb gone and number plate bulb gone -Anti rollbar bushing gone in back — DMF and clutch need to be replaced. My worst fears were confirmed about the DMF and the clutch! I phoned the dealer immediately and his tone changed considerably. He said they were busy in the next two weeks but he would give me a call back to see if he could fit me in. Needless to say no call, so I rang him again the next day and it went straight to voicemail I used my work phone to ring straight after and surprise surprise I got through.

My one month warranty will expire the week after along with my 30 day sale of goods act rejection period. My thoughts are that I will write him a letter stating that he has to make good all the faults the other garage found or I will have to begin the process of reporting him to trading standards and rejecting the car under the sale of goods act, and I am considering reporting that MOT centre too.

Hi Heachaoireann. If the dealer refuses to accept your rejection, you will have to take action against them to make it happen. I thought it would be worth asking you about my specific case. The airbag light was on when I test drove it and they agreed it would have to be fixed for the MOT — they promised 12 months as part of the purchase, it was advertised as having one 3 months previously.

I contacted the dealer, as I was concerned by this and it did not reflect the advert posted on auto trader. He said it was nothing to worry about and said he would throw in a warranty. I continued with the purchase — silly me! When I drove the car home following picking it up 3 miles , the engine warning light came on, as did the airbag light.

I called the dealer, he said it was mostly likely a faulty sensor and would pick it up to look at it. In the meantime it went into limp mode on the motorway, I contacted him again. He collected it the following week and replaced a part and said it was fixed. I drove it 10 miles and both warning lights came back on. I made a verbal request to return the car, they persuaded be to keep it and for them to fix it. I sent an official letter asking to reject the car.

They asked to collect the car to fix again and has had it twice more. He is now saying that I have continued to drive the car and put mileage on it. Could this really be a defence given I had repeatedly asked for a refund and accommodated them having the car back for a total of 6 days? I did not have the funds to purchase a new car.